Refund & cancellation policy
Effective 1 September 2026 · Vametrix ("we", "us")
Subscriptions
Vametrix is billed monthly in advance via Razorpay, in INR, plus 18% GST. A GST-compliant invoice is issued for every successful payment.
Cancellation
You may cancel any time from the Billing page in your portal or by emailing support@vametrix.com from your registered address. Cancellation stops the next renewal; the service stays active until the end of the period already paid for. No cancellation fees.
Refunds
- First 7 days of a first paid month: if the product has not answered your buyers as described, tell us and we refund that month's fee in full.
- Duplicate or erroneous charges: refunded in full once verified.
- Otherwise: monthly fees for periods already served are non-refundable; overage charges reflect conversations already handled and are non-refundable.
Approved refunds are returned to the original payment method within 7–10 business days of approval, via Razorpay.
Your data on exit
On request at any time — including after cancellation — we export everything your workspace holds (leads, conversations, knowledge, settings) into one file and, if you ask, delete it. See also our data deletion page.
Contact
support@vametrix.com · vametrix.com/contact