Data deletion request
Last updated 22 July 2026. This page explains how to have data removed from Vametrix, for both our business customers and the people they message.
If you are a person who messaged a business on WhatsApp
A business you contacted uses Vametrix to answer its WhatsApp messages. Your conversation, name and phone number are stored on that business's behalf.
- To stop all automated messages immediately: reply STOP in the WhatsApp chat. This is honoured permanently and automatically — no further AI messages will ever be sent to you.
- To have your data deleted: email operations.vamshi@gmail.com from any address, or message the business directly, with the phone number you used. We remove your contact record, conversation history and any stored notes within 30 days, and confirm by reply.
You do not need an account with us to make this request, and we will not charge for it.
If you are a Vametrix business customer
You may delete your organisation's data at any time:
- Individual records — delete leads, contacts or knowledge documents directly in the portal; removal is immediate.
- Your whole account — email operations.vamshi@gmail.com from the address on your account requesting deletion. We verify it is you, then permanently remove your organisation, all leads, conversations, knowledge, CRM records and stored credentials within 30 days.
- An export first — ask and we will send your data in JSON before deleting anything.
What gets deleted
Contact records and phone numbers, message history, AI memory and summaries, leads and CRM records, uploaded knowledge documents and their search indexes, campaign and attribution records, and any encrypted third-party credentials you supplied.
What we may retain, and why
We keep the minimum required by law — for example invoices and payment records needed for tax and accounting, retained for the statutory period. These contain billing details, not conversation content. Anonymous, aggregated operational counts that cannot identify any person may also be retained.
Deletion via Meta
If you reached us through a Meta product and Meta forwards a data-deletion callback for your account, we treat it as a deletion request under this policy and process it on the same 30-day timeline.
Contact
Deletion requests, questions, or to check on a request already made: operations.vamshi@gmail.com. We reply to every request, including to confirm when deletion is complete.